Privacy Policy

Who we are

SaskTech Appliance Repair ("we", "us", or "our") is a locally owned appliance repair company based in Saskatoon, Saskatchewan, Canada. We operate the website sasktechappliancerepair.ca. This Privacy Policy applies to all personal information collected through our website and services.

Information we collect

When you contact us or book a repair, we may collect the following personal information:

• Name — to identify you and address you correctly
• Phone number — to confirm appointments and provide updates
• Email address — to send booking confirmations and follow-ups
• Service address — to dispatch a technician to the correct location
• Appliance details — brand, model, and description of the issue

We may also collect non-personal technical data such as browser type, IP address, and pages visited through standard web analytics tools.

How we use your information

We use the information we collect for the following purposes:

• To schedule, confirm, and complete your appliance repair
• To contact you regarding your appointment or service status
• To send invoices and process payments
• To follow up with warranty or service-related communications
• To improve our website and service quality
• To comply with legal or regulatory requirements

We do not use your information for unsolicited marketing communications without your consent.

Sharing of information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — third-party tools we use to operate our business (e.g. scheduling software, payment processors) that are bound by confidentiality agreements
• Legal requirements — if required by law, court order, or government authority
• Business transfer — in the event of a merger or acquisition, your data may be transferred to the new owner under the same privacy protections

Cookies and tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly if cookies are disabled.

We may use Google Analytics or similar tools to collect anonymous usage data. This data does not identify you personally.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking and service records are typically retained for up to 3 years for warranty and accounting purposes. You may request deletion of your data at any time (see Section 08).

Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices.

Your rights

As a resident of Canada, you have rights under applicable privacy legislation (PIPEDA and provincial equivalents), including:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Withdrawal of consent — withdraw your consent to data processing at any time

To exercise any of these rights, please contact us using the details in Section 10.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date at the top. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: